Our EULA is viewable here.
As physical merchandise is individually made for each order, all sales of physical merchandise are final.
Orders of digital download games fulfilled through our own websites (ie: DragonAudit.com) are eligible for a full refund on request. Limit two weeks from product delivery. Contact support for details.
Orders of digital download games purchased here and fulfilled through other websites & platforms are not eligible for refunds.
Given the additional costs we incur in accepting refunds, users may be prevented from further purchases and/or refunds depending on the circumstances. (Additional refunds beyond the first to be granted on a case by case basis.)